High Performing Operations

OPERATIONS

Proven approaches to realise results

Within our Operations service area, we offer three key services; Business Design, Business Transformation and Cost Reduction. With deep expertise Field Service Management.

 
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BUSINESS DESIGN

Articulate your operating model and future way of working to realise your strategy to answer the following types of questions:

  • What is the right operating model to deliver our strategy?

  • Why is a particular business area under performing?

  • What performance metrics do we need to get ahead of the curve?

  • How do we improve utilisation or cycle times?

  • What is the ‘best’ org structure?

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BUSINESS TRANSFORMATION

Working with you to realise your future business strategy through implementing operating model changes such as:

  • Organisational structure.

  • Performance dashboards, KPIs and leading indicators.

  • Discreet or wholesale process changes.

  • New technologies or configuration of existing technologies.

  • Workforce management strategy, planning and right-sizing.

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COST REDUCTION

Tactical and sustainable cost improvement to answer the following types of questions:

  • What can we do without?

  • What resource pools can be risk appropriately right-sized in the short and medium term?

  • How can we balance cost control with customer/client service?

  • How do we sustain existing cost-reduction measures?

  • How do we establish and instil a cost-conscious culture?